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Solving complex business process problems with technology.

Phil Ayres

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Latest Blogs from Phil Ayres
There has been a big rise by the business process management (BPM) software vendors to get in on the 'social' game. As people become more comfortable with using Twitter and Facebook than they do Word and Excel, a new tag has appeared: Social BPM. My argument is that, once upon a time t...
'The problem is that too many "green" technology claims are just a bunch of hot CO2', according to Matthew McKenzie on the Enterprise Efficiency blog. "Green" is a source of incredible marketing opportunities, and the chance to sell complex concepts and technology, wrapped up in easily...
In his new Forrester blog, Derek Miers talks about his entrance into Forrester and some of his focus for upcoming research. His interesting observation upfront is how companies need to build a 'Discipline' around BPM, especially once they transition from the first project and attempt t...
We all know the joking, and sometimes snide comments about the IT department that come out around the water-cooler. Fredric Paul on the Enterprise Efficiency blog relates an interesting story that highlights how easily the CIO and the IT team can make themselves not only the butt of jo...
Google, PayPal, Equifax, VeriSign, Verizon, CA, and Booz Allen Hamilton - some big names getting together to own your identity, so that your online transactions with government and commercial organizations becomes easier and more secure. This sounds like a great step forward, when y...
The introduction of a new shared services capability, to in-source your business processes, IT systems and best practices can be incredibly appealing. There are some major challenges to be addressed as well, and not all of them are obvious. Shared services is a delivery model for bu...
In a recent IDC survey, of the optional responses to the question, "Please rate how important it is to your organization that each of the following features be embedded within your application vendors' transactional applications", the lowest number of respondents placed an importance o...