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Solving complex business process problems with technology.

Phil Ayres

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Top Stories by Phil Ayres

  The tech industry's current love affair is with cloud computing - that hard to describe set of technology and infrastructure that is the obsession of companies large and small. Much like the industry's previous 'squeeze', SOA, the joy of the cloud is that you can make almost any technology fit under the name. Put plainly though, I see the cloud as a flexible set of server and storage resources that can host applications, somewhere out there, though you don't have to know where. With this comes the ability to reduce costs of running enterprise and SaaS applications. There are many discussions about whether the IT teams of real companies will allow the cloud to become the platform for running their enterprise applications. There are risks that seem to come from the cloud that are fairly easy to identify:   This is a new style of technology, so you have to trust yo... (more)

Yet Another Security Regulation - Does This One Have Teeth?

Following hot on the heals of the new HIPAA HITECH Act, the new Massachusetts regulation for data security and information privacy came into effect at the start of this month. It has seen lots of activity from the software security vendors, as it gives them another opportunity to scare the dollars out of corporate wallets. The full regulation is 201 CMR 17.00: STANDARDS FOR THE PROTECTION OF PERSONAL INFORMATION OF RESIDENTS OF THE COMMONWEALTH The document doesn't make a particularly exciting read, although it is not that hard to get through the barely 4 pages of content. The stri... (more)

BPM Discipline, Not Dogma

In his new Forrester blog, Derek Miers talks about his entrance into Forrester and some of his focus for upcoming research. His interesting observation upfront is how companies need to build a 'Discipline' around BPM, especially once they transition from the first project and attempt to use BPM more broadly across the organization. Summarizing Derek's points (see his post for more detail): And there are a great many challenges and domains to overcome as we build “The Discipline of BPM”: Building organizational BPM Capabilities Exploration of Methods & Tools From Project To Prog... (more)

Once Upon a Time We Called It 'Collaboration'

New Media on Ulitzer There has been a big rise by the business process management (BPM) software vendors to get in on the 'social' game. As people become more comfortable with using Twitter and Facebook than they do Word and Excel, a new tag has appeared: Social BPM. My argument is that, once upon a time this was called 'collaboration' and the big software vendors (Documentum/EMC, Vignette, etc) did it. Collaboration software was about helping teams of people, typically on projects or with a need to share information to get a job done, to set up 'collaboration spaces' or 'team ... (more)

'I Hate Working with Documents On-Screen,' and Other Issues We Reinforce

You've heard the phrase "Knowledge is Power". There seems to be a human character trait that says by keeping documents close at hand, preferably within steps of my office chair, I am more powerful. Filing cabinets for individuals, and "working copies" of client files are everywhere in offices. Take that easy access to information away and people fight back. You are removing some of their ability to hoard information, all of which is a duplicate of something available elsewhere, but it exposes a frailty that leaves them uncomfortable. "What if somebody else has the file the one ti... (more)