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Solving complex business process problems with technology.

Phil Ayres

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Top Stories by Phil Ayres

We all know the joking, and sometimes snide comments about the IT department that come out around the water-cooler. Fredric Paul on the Enterprise Efficiency blog relates an interesting story that highlights how easily the CIO and the IT team can make themselves not only the butt of jokes, but truly disliked. Fredric's example is a light-hearted, but imagine the result if IT reacted the same way to a new process improvement solution proposed by a senior manager. While around a collection of after conference IT bods, Fredric's relates his story: What bugged me, though, was that no one -- not one person -- bothered to ask what the business benefit might be of using iPhones in the enterprise. It didn't even occur to them to think about the possible benefits of the device to the users or to the company, just about the hassles it might cause them! But then came the kick... (more)

Why Do We Need Green IT?

'The problem is that too many "green" technology claims are just a bunch of hot CO2', according to Matthew McKenzie on the Enterprise Efficiency blog. "Green" is a source of incredible marketing opportunities, and the chance to sell complex concepts and technology, wrapped up in easily accessible feel-good language. As Matthew goes on to say, It all looks great on paper, but it leaves CIOs hanging when it comes to one vital question: How will it really affect the bottom line? That sounds heartless, but it's true. The sooner we face up to it, the sooner we can do the right things f... (more)

At $24k a year for server hosting, the cloud can't fail

  The tech industry's current love affair is with cloud computing - that hard to describe set of technology and infrastructure that is the obsession of companies large and small. Much like the industry's previous 'squeeze', SOA, the joy of the cloud is that you can make almost any technology fit under the name. Put plainly though, I see the cloud as a flexible set of server and storage resources that can host applications, somewhere out there, though you don't have to know where. With this comes the ability to reduce costs of running enterprise and SaaS applications. There are ... (more)

Once Upon a Time We Called It 'Collaboration'

New Media on Ulitzer There has been a big rise by the business process management (BPM) software vendors to get in on the 'social' game. As people become more comfortable with using Twitter and Facebook than they do Word and Excel, a new tag has appeared: Social BPM. My argument is that, once upon a time this was called 'collaboration' and the big software vendors (Documentum/EMC, Vignette, etc) did it. Collaboration software was about helping teams of people, typically on projects or with a need to share information to get a job done, to set up 'collaboration spaces' or 'team ... (more)

'I Hate Working with Documents On-Screen,' and Other Issues We Reinforce

You've heard the phrase "Knowledge is Power". There seems to be a human character trait that says by keeping documents close at hand, preferably within steps of my office chair, I am more powerful. Filing cabinets for individuals, and "working copies" of client files are everywhere in offices. Take that easy access to information away and people fight back. You are removing some of their ability to hoard information, all of which is a duplicate of something available elsewhere, but it exposes a frailty that leaves them uncomfortable. "What if somebody else has the file the one ti... (more)