Welcome!

Solving complex business process problems with technology.

Phil Ayres

Subscribe to Phil Ayres: eMailAlertsEmail Alerts
Get Phil Ayres via: homepageHomepage mobileMobile rssRSS facebookFacebook twitterTwitter linkedinLinkedIn


Top Stories by Phil Ayres

Losses from falsified online banking transactions tripled in the third quarter, and it seems that the banks have no way to stop them, reports Joseph Menn for the FT. At $120m, this is only about 17% of the total cost of identity fraud and bad checks / cheques, amounting to a total of $700m, although significant enough that you would believe banks would be working hard to stop the problem. The issue for businesses it seems is that many banks are not feeling much of the $120m cost, ensuring that the losses remain with the business account holders. Compensation is something the banks are avoiding, unlike the losses from fraudulent use of a credit card. While they continue to do so, the direct financial cost to banks may mean that they push off the problem for later. It seems that a "trojan" named Zeus is being sold by hackers to criminal organizations who are wanting t... (more)

Do Your Employees Hate the IT Department?

We all know the joking, and sometimes snide comments about the IT department that come out around the water-cooler. Fredric Paul on the Enterprise Efficiency blog relates an interesting story that highlights how easily the CIO and the IT team can make themselves not only the butt of jokes, but truly disliked. Fredric's example is a light-hearted, but imagine the result if IT reacted the same way to a new process improvement solution proposed by a senior manager. While around a collection of after conference IT bods, Fredric's relates his story: What bugged me, though, was that ... (more)

Once Upon a Time We Called It 'Collaboration'

New Media on Ulitzer There has been a big rise by the business process management (BPM) software vendors to get in on the 'social' game. As people become more comfortable with using Twitter and Facebook than they do Word and Excel, a new tag has appeared: Social BPM. My argument is that, once upon a time this was called 'collaboration' and the big software vendors (Documentum/EMC, Vignette, etc) did it. Collaboration software was about helping teams of people, typically on projects or with a need to share information to get a job done, to set up 'collaboration spaces' or 'team ... (more)

At $24k a year for server hosting, the cloud can't fail

  The tech industry's current love affair is with cloud computing - that hard to describe set of technology and infrastructure that is the obsession of companies large and small. Much like the industry's previous 'squeeze', SOA, the joy of the cloud is that you can make almost any technology fit under the name. Put plainly though, I see the cloud as a flexible set of server and storage resources that can host applications, somewhere out there, though you don't have to know where. With this comes the ability to reduce costs of running enterprise and SaaS applications. There are ... (more)

'I Hate Working with Documents On-Screen,' and Other Issues We Reinforce

You've heard the phrase "Knowledge is Power". There seems to be a human character trait that says by keeping documents close at hand, preferably within steps of my office chair, I am more powerful. Filing cabinets for individuals, and "working copies" of client files are everywhere in offices. Take that easy access to information away and people fight back. You are removing some of their ability to hoard information, all of which is a duplicate of something available elsewhere, but it exposes a frailty that leaves them uncomfortable. "What if somebody else has the file the one ti... (more)